55 applicants

Company

Bayer · 10 hours ago

Technical Support Specialist

Pennsylvania, United States

Full-time

Remote

Mid, Senior Level

$72K/yr - $108K/yr

5+ years exp

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BiotechnologyChemical

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;

Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;

Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;

Assists in coaching and mentoring of new members of the team in their technical capacitie;

Supports software upgrades and other vulnerability mitigation processes as needed;

Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;

Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;

Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;

Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportCustomer Relationship ManagementServiceMaxMicrosoft OfficeCertegraTechnical Manuals InterpretationCoachingProcess ImprovementMentoring

Required

High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center

OR an Associate’s degree in related field with 2 years of applicable experience

OR a Bachelor’s degree in related field with 1 years of applicable experience

Ability to read and interpret technical manuals and schematics

Demonstrated ability to work in a face paced self-directed environment

Strong verbal and written competencies; along with flexibility and good judgment

Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency

Proficient in Microsoft Office product suite

Strong customer relationship focus & skillset; with confidence to deescalate customer concerns

Confidence to provide direction and communicate without direct authority

Preferred

Demonstrated knowledge of Bayer’s Radiology business & product suite

Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems

Current or prior technical troubleshooting acumen for Bayer suite of products

Software knowledge and troubleshooting capabilities; including Certegra

Benefits

Health care

Vision

Dental

Retirement

PTO

Sick leave

Company

Bayer

Glassdoor

4.1

Bayer is a life science company that specializes in the areas of health care and agriculture.

Founded in 1863

Leverkusen, Nordrhein-Westfalen, DEU

10001+ employees

https://www.bayer.com

H1B Sponsorship

Bayer has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (46)

2022 (130)

2021 (138)

2020 (129)