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Company

Jonas Software · 6 hours ago

Senior Business System Analyst

United States

Full-time

Remote

Senior Level

7+ years exp

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Responsibilities

Provide technical guidance and support to relevant internal and client stakeholders involved with the implementation, ongoing maintenance, and support of our products and services.

Build strong relationships with key accounts and channel partners to maintain long term loyalty.

Operate as lead point of contact for all escalated matters specific to assigned clients.

Manage and track project management tickets at a client level until resolution.

Collaborate with team members to help create and deliver system enhancements, including assisting with regression testing.

Maintain effective notes on client interactions to facilitate strong cross-team awareness of client interactions.

Other duties as required including things like assisting with client service, surveys, orders, research items.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Enterprise software implementationSQL Server administrationJIRABusiness process managementWorkflow automation softwareIssue troubleshootingTechnical requirements documentationMicrosoft certificationLinux certificationCisco certificationChange managementRelease managementClient service experienceRelationship management

Required

Bachelor’s degree in information technology, Computer Science or relevant field.

7-10 years of technical background implementing and supporting enterprise software applications in business environments.

Experience in client service.

Demonstrated experience with issue troubleshooting and issue resolution cycle.

Experience discovering, collecting and documenting business requirements and specifications.

Knowledge of business process management software, workflow automation software, and JIRA strongly recommended.

Strong understanding of SQL Server administration and development.

Understanding of change and release management.

Ability to diagnose and troubleshoot technical issues.

Ability to provide step-by-step technical help, both written and verbal.

Ability to work independently and be self-motivated.

A determined self-starter with strong client management ability (i.e. action and results-oriented with tenacious follow-through and close attention to detail).

Excellent organizational, strategic, planning, and implementation skills.

Demonstrates drive, passion and flexibility.

Works well under pressure.

Possesses integrity and honesty.

Excellent interpersonal, communication, and relationship management skills.

Can be creative in finding and recommending solutions to clients.

Preferred

Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

Company

Jonas Software

Glassdoor

3.0

Jonas Software is a provider of enterprise management software solutions to the Club, Leisure Fitness & Sports, Foodservice. It is a sub-organization of Constellation Software.

Founded in 1990

Toronto, Ontario, CAN

1001-5000 employees