UKG · 8 hours ago

Sr Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

$79K/yr - $113K/yr

3+ years exp

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Comp. & Benefits

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Responsibilities

Manages a larger and more complex portfolio of SMB and/or Midmarket customer accounts.

Proactively engages with customers, conducts detailed reviews of new features, and addresses more complex churn risks.

Advocates for customers by monitoring detailed metrics and working closely with internal teams to address complex needs.

Communicates status updates and get-well plans effectively.

Maintains in-depth knowledge of the product suite and offers best practices to maximize product adoption.

Identifies trends and communicates with UKG teams to advocate for customers.

Identifies and recommends training sessions and workshops to optimize product usage and value realization.

Independently designs and implements customer success strategies, identifying areas of risk and opportunity.

Influences Company-wide Objectives And Enhances Customer Experiences.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer success strategiesManaging large accountsData analysisUKG product suite knowledgeMentoring junior CSMsTrend identificationTraining sessions recommendationAdvanced problem-solving