Customer Service Representative @ HALO Precision Diagnostics | Jobright.ai
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Customer Service Representative jobs in Jacksonville, FL
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HALO Precision Diagnostics · 8 hours ago

Customer Service Representative

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Responsibilities

Manage high volumes of inbound calls from patients with billing inquiries or payment questions.
Make outbound collection calls to patients with past-due balances.
Enter and maintain accurate patient information in the customer information system.
Act as a liaison between patients and our company, ensuring clear communication and problem resolution.
Ensure customer satisfaction by addressing issues and concerns with professionalism and care.
Stay informed about customer needs and trends to continuously improve satisfaction and loyalty.

Qualification

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Inbound/Outbound Call Center ExperienceHealthcare ExperienceTime-Management SkillsCustomer Satisfaction Focus

Required

High School Diploma or GED required
Minimum of 1 year of inbound/outbound call center experience in a medical office, clinic, or institutional setting
Exceptional verbal and written communication skills
Proven ability to handle high-pressure situations with professionalism and composure
Strong problem-solving and time-management skills to manage multiple priorities effectively
Ability to follow issues through to resolution with attention to detail
Positive and professional demeanor, able to represent the company well in all interactions

Preferred

Some college preferred
Experience in radiology or healthcare is a strong advantage

Benefits

Remote Work: Flexible and convenient work-from-home opportunity.
Competitive Pay: Rewarding compensation packages.
Career Growth: Join a growing company with opportunities to advance.
Supportive Team: Collaborative and patient-focused work environment.

Company

HALO Precision Diagnostics

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HALO Precision Diagnostics™ changes patient lives and outcomes through early detection of the leading causes of death with precision diagnostics.

Funding

Current Stage
Growth Stage
Total Funding
$19M
Key Investors
Zola Global Investors
2021-03-04Series B· $19M

Leadership Team

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John Francis Feller
Chief Medical Officer
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Company data provided by crunchbase
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