Cognizant · 10 hours ago

Senior Process Executive-Voice

Texas, United States

Full-time

Remote

Entry, Mid, Senior Level

$17.50/hr - $21.60/hr

1+ years exp

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ConsultingIndustrial Automation

No H1B

Insider Connection @Cognizant

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Responsibilities

Retrieve Garnishments mails, interpret Garnishment orders, upload Garnishment orders, and liaison with legal on any Garnishment queries

Coordinate and respond to ADP on any queries and questions

Achieve process SLAs and metrics, productivity and quality targets within the established timelines

Place outbound calls to request required W9 documentation needed for provider registration

Receive inbound calls pertaining to registration queries

Capture data accurately and timely into system

Attach proper documentation for audit purposes

Contribute towards creation of knowledge updates & stay updated with process knowledge and changes

Qualification

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Inbound/Outbound callsAccounts payablePayroll experienceMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookADP softwareProvider registrationProcessing paymentsPayroll garnishments