Be an early applicantLess than 25 applicants

Company

Britive · 5 hours ago

Customer Success Engineer

Remote, US

Full-time

Remote

Mid, Senior Level

$65K/yr - $110K/yr

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Cloud SecurityCyber Security

H1B Sponsor Likely

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Responsibilities

Advise customers with prescribed best practices and guide them on successful and timely deployments.

On Call Support for Britive customers including answering technical questions, triaging, and troubleshooting reported issues within defined contractual SLAs.

Ability to replicate reported issues and identify corrective action, a configuration fix, a product fix, or a feature enhancement.

An active contributor to Britive’s internal and customer facing knowledge base, How to Videos and Product best practices guides.

Monitor and address customer feedback and queries in social platforms.

Generate awareness about new product features with customer communities.

Gather customer feedback and act as a link between Customers Success, Sales, Engineering and Marketing teams.

Help enable new team members with proprietary product and complimentary technologies.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical Support SpecialistCybersecurity industry experienceIAM/PAM toolsComputer ScienceTechnical triagingCustomer helpdesk solutionsProject management solutionsCloud Services PlatformsCommand line promptsAPIsSQLJSONTerraformPythonFast-paced startup culture

Required

Experience in Technical Support Specialist and/or Services Engineering role.

Experience with Cybersecurity industry, IAM/PAM domain, and tools.

Bachelor’s degree in computer science or information technology.

Proficient in technical triaging and troubleshooting methods.

Experience using customer helpdesk solutions like Zendesk, project management solutions like Monday.com and JIRA/Confluence.

Clear understanding of IAM services of leading Cloud Services Platforms like AWS, GCP, and Azure.

Hands-on experience with command line prompts, APIs, SQL, JSON, Terraform and Python.

Passionate about working in a fast-paced startup culture.

Ability to multi-task and manage competing priorities.

Strong client-facing and communication skills.

Resourceful, self-learner and problem solver.

Benefits

Medical, dental, and vision insurance

Paid parental leave benefits

401k (U.S.)

Flexible + Unlimited PTO (U.S.)

Career development opportunities and paths

Home office and connectivity stipends

Team socials + Offsites

Company

Britive

Britive delivers complete privileged access protection for the cloud.

Founded in 2018

Glendale, California, USA

11-50 employees

https://www.britive.com/

H1B Sponsorship

Britive has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)

2021 (2)