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Company

STAT Recovery Services · 7 hours ago

Client Experience Manager

United States

Full-time

Remote

Mid Level

$75K/yr - $85K/yr

4+ years exp

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Responsibilities

Develop and maintain close relationships with your clients to ensure that we are meeting and exceeding their expectations across all service offerings

Maintain frequent contact with your portfolio of clients (approx. 30 accounts) on a regular basis (anywhere from daily, weekly or monthly touch points) via email, phone, and Zoom

Ownership of the client journey from the Sales > CX handoff and corresponding engagement, retention, and adoption of STAT services

Detailed internal account management, organization, and proactive support, communication, and monitoring to ensure accurate service tracking, results, and excellent client experience

Cross collaboration with internal departments (Sales/Dev/Analysts) to ensure a fluid client experience along with the execution of all client requests, questions, needs, and business goals spanning multiple retailers

Identify opportunities where we can provide additional value-add services to our clients and internally work with relevant departments to execute that

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client Experience ManagementCRM (Hubspot)Retailer ExperienceData AnalyticsSaaS ProductsProject Management (Asana)IntercomSlackG SuiteAP Retailer SystemsKNIME

Required

4+ years of experience in a customer experience/client success-facing role. Ideally midsize and above clients

Direct Retailer (Target, Amazon, Kroger) and/or CPG experience

Experience using a CRM (preferably Hubspot) and/or other project management platforms such as Asana, Intercom, etc

Have a high value around proactive service and proven track record of helping clients address their needs

Excellent written and verbal communication skills

Relevant tech and software skills, including but not limited to Saas products, Slack, Asana, G Suite, CRM's

Comfortable reviewing data and metrics and communicating those narratives in a clear and concise manner

Preferred

Experience with data analytics, KNIME, AP retailer systems/processes

Benefits

8% 401k Match eligible to participate in our 401(k) savings and matching funds program, employer match your 401(k) contributions, up to 8% of your salary

Employer paid health, dental, and vision benefits for you and your dependents

Employer paid Short-Term, Long-Term Disability, & Basic Life

Access to Free Virtual Primary, Urgent, and Mental Healthcare

Flexible vacation policy

Remote work environment

Paid Parental Leave

Opportunity to travel for Functional Team gatherings