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Company

STAT Recovery Services · 7 hours ago

Senior Manager, Client Experience

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $130K/yr

6+ years exp

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Responsibilities

Develop and maintain close relationships with enterprise level clients to ensure client engagement, retention and satisfaction, and that we are meeting and exceeding their expectations

Proactively manage key partner relationships to strengthen overall solution capabilities and drive greater client value

Demonstrates breadth and depth of knowledge in aligning the company's capabilities to client business and priorities

Maintain frequent contact with your portfolio of clients on a regular basis (anywhere from daily or weekly touch points) via email, phone, and Zoom

Collaborate with internal departments (Dev/Analysts/Innovation) to ensure client requests and needs are met

Communicate and execute enterprise level scope of services and corresponding client updates, reports, and meetings

Provide guidance and mentorship to account managers

Identify opportunities where we can provide additional value-add services to our clients and work with internal channels to develop such

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client relationship managementCustomer success experienceRetailer experienceCRM proficiencyProject management toolsSaaS productsData analysis skills

Required

6+ years of experience in a client facing/customer success role working with Enterprise clients.

Direct Retailer (Walmart) and/or CPG experience

Experience using a CRM (preferably Hubspot) and/or other project management platforms such as Asana, Intercom, etc

Have a high value around service and love helping clients address their needs.

Excellent written and verbal communication skills

Relevant tech and software skills, including but not limited to Saas products, Slack, Asana, G Suite, CRM's

Comfortable reviewing data and metrics and communicating those narratives in a clear and concise manner

Benefits

8% 401k Match eligible to participate in our 401(k) savings and matching funds program, employer match your 401(k) contributions, up to 8% of your salary

Employer paid health, dental, and vision benefits for you and your dependents

Employer paid Short-Term, Long-Term Disability, & Basic Life

Access to Free Virtual Primary, Urgent, and Mental Healthcare

Flexible vacation policy

Remote work environment

Paid Parental Leave

Opportunity to travel for Functional Team gatherings