Amplify · 8 hours ago

Product Trainer, Literacy

United States

Full-time

Remote

Mid, Senior Level

$90K/yr - $100K/yr

5+ years exp

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Responsibilities

Design compelling live (remote) and asynchronous product training sessions and navigational product videos for our customer-facing teams, including Sales, Customer Support, Professional Services, and Customer Success, in order to equip them with the foundational product knowledge vital to ensure an excellent customer experience

Adhere to a project management plan that includes timelines for crafting training, receiving and incorporating feedback, and finalizing training

Facilitate and deliver effective and engaging product training sessions to internal customer-facing teams

Assess impact and efficiency of training by collecting, analyzing, and incorporating feedback from key collaborators on session content, framework, and delivery

Work with Amplify's product and marketing teams to develop a deep pedagogical understanding of our programs, from both a content and a digital perspective

Collaborate with product and marketing teams to understand upcoming content offerings and feature releases and incorporate into training programs and assets

Maintain knowledge and expertise in K-8 literacy trends

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Training designInstructional designAdult trainingK-8 literacy knowledgeAssessment creationCollaboration toolsVideo conferencing platformsG-SuiteSlackZoomEasy GeneratorDescriptGoogle MeetEducational Technology experienceAmplify Literacy familiarity