Be an early applicantLess than 25 applicants

Company

Integrated DNA Technologies · 8 hours ago

Applications Scientist - Synthetic Biology

Raleigh, NC

Full-time

Remote

Mid, Senior Level

$90K/yr - $100K/yr

5+ years exp

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BiotechnologyGenetics

H1B Sponsor Likely

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Responsibilities

Communicate with and support customers, in a timely manner, to provide pre- and post-sales technical support for a growing Synthetic Biology product offering

Answer Synthetic Biology-related customer inquiries received by phone, email, and chat and document all customer interactions in IDT’s Customer Relationship Management (CRM) database

Troubleshoot product use and applications by using customer provided data and information, as well as IDT sales and manufacturing databases

Support the complaint triage and investigation process and assists with complaint resolution by determining the cause of the problem, selecting, and explaining the best solution to solve the problem, and expediting resolution to the customer’s satisfaction

Provides custom screening, design, and optimization of customers’ DNA sequences, while ensuring compliance with IDT’s Biosecurity policies

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Genomics applicationsDNA structureMolecular biologyCustomer Relationship Management (CRM)DNA search toolsDegree in life sciencesBiochemistryBiologyCustomer-facing supportScientific Applications Scientist

Required

Bachelor’s degree in life sciences (Biology, Molecular Biology, Chemistry, Biochemistry) or related scientific field

5+ years of experience with genomics applications in an industry or academic research laboratory environment

Advanced understanding of DNA structure, cloning, molecular biology, and genetics, as well as experience with DNA search and design tools such as BLAST, DNA•, Primer3, etc.

Demonstrated ability to analyze data, identify key issues, and solve problems using critical thinking skills

Excellent communications skills

Preferred

M.S or Ph.D. in a relevant scientific discipline (Biology, Molecular Biology, Chemistry, Biochemistry)

2+ years of experience as a Scientific Applications Scientist or in a customer-facing scientific support role preferred.

Benefits

Paid time off

Medical/dental/vision insurance

401(k)

Company

Integrated DNA Technologies

Glassdoor

3.0

Integrated DNA Technologies sells short strands of DNA called oligonucleotides.

Founded in 1987

Coralville, Iowa, USA

1001-5000 employees

http://idtdna.com

H1B Sponsorship

Integrated DNA Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)

2022 (3)

2021 (7)

2020 (1)