43 applicants

Company

Uber · 3 days ago

Customer Support Specialist - Uber Health

Phoenix, AZ

Full-time

Onsite

Entry Level

$20.50/hr - $20.50/hr

1+ years exp

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Responsibilities

Demonstrate empathy while solving customer concerns

Deliver high quality customer support and customer satisfaction while solving complex inbound or outbound customer issues which may not have a well documented procedure, and where relevant to the line of business, outbound phone support

Work on both phone and ticket-based cases, if relevant, and resolve escalations

May perform root cause analysis and present findings

Highlight common ticket types / issues to Team Lead

Qualification

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Customer support

Required

Comfortable operating in multiple modalities

FOR INTERNALS: At least 6 months of experience in retail, hospitality, or customer service in-person or contact center environment

FOR EXTERNALS: At least 1 year of experience in retail, hospitality, or customer service in-person or contact center environment

Preferred

Passion for helping people and creating support experiences that exceed customers' expectations

Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve support practices

Excellent critical thinking and problem solving skills

Ability to multitask, prioritize, and handle time effectively

Excellent written and verbal communication skills

Excellent interpersonal skills, integrity, and follow-through on tasks

Positive outlook and ability to quickly adapt to change

Analytical/technical skills

Benefits

Eligible to participate in Uber's bonus program

May be offered other types of comp

Eligible for various benefits

Company

Uber

Glassdoor

3.9

Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.

Founded in 2009

San Francisco, California, USA

10001+ employees

http://www.uber.com

H1B Sponsorship

Uber has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (472)

2022 (914)

2021 (830)

2020 (579)