apree health · 9 hours ago

Customer Support Specialist

United States

Full-time

Remote

Entry Level

$20/hr - $25/hr

2+ years exp

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Responsibilities

Engage as a first point of contact with our customers through best-in-class service via various communication channels including, but not limited to, chat, inbound calls, and messaging

Take ownership of resolving member concerns and healthcare navigation issues by providing end-to-end, closed loop service

Accurately and efficiently manage and document interactions in appropriate systems

Educate and motivate health insurance plan members to facilitate utilization of healthcare benefits, participation in employer health related programs, and proactive involvement in better health outcomes

Take an active role in assisting customers, resolving concerns, documenting communications and facilitating process improvements and customer satisfaction

Qualification

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Spanish language proficiencyHealthcare experienceGoogle SuiteSalesforce Service CloudTeamwork skillsCall center experienceClaims experience

Required

Must be able to start 1/27/25

Positive, professional, customer-focused mindset, excellent oral and written communication skills

Driven, tech-savvy, team player, accountable for performance, behavior and willingness to be of assistance to others in navigating complex healthcare environments

Demonstrated success in a customer focused role, with preference given to those with a minimum of two years’ previous healthcare, health insurance, call center and/or claims experience

High School diploma or equivalent

Attention to detail and regular attendance required (40 hours per week)