GRIN · 18 hours ago

Service Delivery Manager, Influencer Marketing

United States

Full-time

Remote

Entry, Mid Level

$70K/yr - $75K/yr

2+ years exp

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AnalyticsE-Commerce

No H1B

Insider Connection @GRIN

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Partner and collaborate with Sales and Customer Experience teams to drive adoption for Curated Lists (GRIN’s Creator Recruitment product)

Identify customer needs and deliver solutions to help build and scale their influencer programs

Assess customer feedback and use your creativity to establish, improve, and refine services

Develop, manage, and execute a project plan for identified customers, which aligns with their business goals

Own a positive customer experience and be accountable for delivering customer value

Contribute to enhance our delivery methodology, services practice and industry POV's

Communicate with creators following brand guidelines

Act as a liaison between our brands and various stakeholders while leveraging capabilities of other teams to the benefit of the customer

Escalate issues effectively and with a calm sense of urgency

Work cross-functionally with marketing and other groups to share customer insights and best practices.

Run webinars for brands, such as "Ask An Expert," to share strategies and answer basic how-to questions about the GRIN platform.

Conduct 1:1 strategy sessions with brands to align on goals and optimize influencer programs.

Create tailored strategy and program optimization decks for brands, partnering closely with subject matter experts (SMEs).

Qualification

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Influencer MarketingSaaS PlatformsCustomer ExperienceProject ManagementRelationship Building