Planet Home Lending, LLC · 1 day ago

Bilingual Customer Service Representative

United States

Full-time

Remote

Entry, Mid Level

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Comp. & Benefits

Hiring Manager

Alicia Mehrer

Insider Connection @Planet Home Lending, LLC

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Responsibilities

Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements. Researches customer issues and works towards resolution when needed. Updates servicing system with relevant notes/comments.

Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits.

Completes follow-up tasks to ensure customer satisfaction and resolution.

Miscellaneous duties as assigned.

Qualification

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Bilingual communicationCustomer service skillsLoan servicing experienceCall center experienceMicrosoft WindowsProblem-solving ability