iBusiness Funding · 7 hours ago

Collections Specialist

Fort Lauderdale, FL

Full-time

Remote

Entry Level

2+ years exp

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Responsibilities

Conduct daily outreach through inbound and outbound calls, as well as email and SMS communications, ensuring clear and consistent communication with borrowers throughout the collection process.

Focus on providing solutions, de-escalating difficult situations, and simplifying complex processes for borrowers.

Manage multiple priorities, solve problems independently, and adapt to changing situations.

Handle challenging conversations with confidence, addressing objections and working toward resolutions.

Demonstrate empathy and patience when dealing with sensitive issues and hardship situations.

Research and resolve payment discrepancies, including bank errors, reversals/returns, and overpayments.

Keep accurate, thorough, and up-to-date records of all customer interactions.

Identify issues quickly and escalate them to management as needed within the established process.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Collections experienceCall center operationsSalesLendingUnderwritingComputer proficiencyData entry skillsFinancial data interpretationBasic algebraMicrosoft OfficeSalesforceSoftphone SystemsAutomatic Dialer SystemsInternet software/applicationsRegulatory laws knowledgeLegal practices knowledge

Required

2+ years of Collections experience is preferred, though equivalent professional experience in the following areas is considered: call center operations, customer service, sales, lending, underwriting

Computer proficiency and accurate data entry skills required.

Proficiency in interpreting financial data related to payment applications and deficits, with the ability to apply basic algebraic concepts to ensure accuracy when discussing repayment terms and plans on past-due balance with customers.

Experience with a CRM such as Salesforce is helpful.

To perform this job successfully, an individual should have knowledge/experience and proficiency in using Microsoft Office (Excel, Word, Outlook), Softphone Systems, Automatic Dialer Systems, and various internet software/applications.

Preferred

Knowledge of regulatory laws & legal practices (FDCPA, FCRA, UDAPP, CFPB) is helpful, but not required. Ability to understand and adhere to these practices will be when in this position.