200+ applicants

Company

The Home Depot · 1 day ago

Product Manager- Customer Loyalty (Remote)

Atlanta, GA

Full-time

Remote

Entry, Mid Level

1+ years exp

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E-CommerceHome and Garden

No H1B

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Responsibilities

Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help deliver enterprise products that provide Home Depot customers and associates with an unparalleled shopping experience

Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners

Identifies goals, metrics, and analytics to determine product value; continually making recommendations and refinements to the product backlog based on learnings

Conduct end user research to help identify user stories and help determine Minimum Viable Product (MVP)

Partners with Finance to understand financial needs and assists in the creation of business plans for new opportunities

Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class

Evaluates research and market analysis on industry innovations and technology platforms to recommend the best possible solution

Ensure product is aligned with company, stakeholder and end-user priorities to drive sales, improve efficiency, and improve customer satisfaction

Documents, reviews and ensures that all quality and change control standards are met

Formulates, tests and refines assumptions and hypotheses through user research and testing

Creates, prioritizes and accepts user stories; incorporate them into release planning

Makes product decisions that drive value on a daily basis

Identifies pros, cons, issues, obstacles, dependencies and value associated with features and enhancements

Participates in standups, iteration planning sessions, product demos and retrospectives

Condenses complex technical concepts into non-technical language for stakeholders

Fosters collaboration with team members (Engineering, User Experience Designers, etc.) to drive value and collectively identify and resolve impediments

Acts as a proponent of modern software development practices

Advocates for the end user and stakeholder by empathizing with and understanding user needs and becoming the domain expert

Regularly works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps

Manages cross functional team and stakeholder expectations to execute on product strategy; provides education to requestors to determine prioritization based on tangible benefits and/or user experience

Exhibit active listening, facilitate sessions, and clearly communicate at all levels (Executive Leadership Team, store associates, etc.) and in all formats the product's long term strategy which is used to prioritize short-term action

Qualification

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Product ManagementAgile MethodologiesUser ResearchUser StoriesCompetitive ResearchCross-Functional CollaborationBusiness InsightSituational AdaptabilityNimble LearningCustomer Focus

Required

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

1 year of relevant work experience.

Preferred

1-3 years of relevant work experience

Experience working as a Product Manager in a modern software development based enterprise environment

Demonstrated experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test driven development, and continuous deployment

Experience working in a fast paced, fluid environment where priorities shift on a regular basis

Experience communicating with and influencing functional and technical team members at all levels in the organization

Experience working as part of a collaborative, cross-functional, modern software design and development team

Experience creating, prioritizing and accepting user stories

Experience conducting user research and testing to understand needs

Experience identifying goals, metrics and analytics to measure product value

Experience conducting competitive research and analysis