VXI Global Solutions ยท 11 hours ago
Customer Service Representative (Remote)
Orlando, FL
Full-time
Remote
Entry Level
$17/hr - $17/hr
1+ years exp
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Responsibilities
Assist patients and prescribers through inbound/outbound phone calls or web support.
Handle various inquiries including scheduling medication orders, order status updates, explaining patient benefits, resolving account issues, and billing inquiries.
Serve as a liaison between patients and internal expert teams.
Participate in extensive paid training to ensure proficiency in Accredo/Cigna systems and procedures.
Maintain high call volume productivity, handling an average of 30-50 calls daily.
Adhere to scheduled work hours and meet performance metrics.
Qualification
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Required
High School Diploma or equivalent required.
1+ years of customer service experience.
Proficient in Microsoft Office Suite and navigating multiple systems simultaneously.
Ability to excel in a high-volume call center environment.
Strong communication skills, both written and verbal.
Organized with excellent time-management abilities.
Customer-oriented with the capacity to adapt to various patient perspectives.
Must be available to work within Contact Center hours: Monday through Friday, 7:00 am to 10:00 pm CST, and Saturday, 7:00 am - 4:00 pm CST.
Reliable internet connectivity and a dedicated workspace free of distractions required.
Must attend 100% of training within the first 90 days of employment.
Benefits
Health insurance
Company
VXI Global Solutions
VXI Global Solutions is a provider of business process and information technology outsourcing services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-05-25Acquired
Leadership Team
David Zhou
Co-CEO
Rameez Meerasahib
Chief Technology Officer
Recent News
Help Net Security
2024-12-18
24-7 Press Release Newswire
2024-11-23
2024-05-21
Company data provided by crunchbase
