Pearson · 6 hours ago

Implementation Manager, Content Development Services

Harrisburg, PA

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Create and implement comprehensive and project-specific process documentation and job aids to support the content development team.

Ensure that consistent, efficient, and best practice workflows are implemented across the Content Development Services team (i.e., core Content, AA/ELL, Multimedia Services, Editorial, Research Librarians, Copyrights &Permissions).

Support the creation and ongoing review/updates of "levels of effort" forecasts to assure managers and directors that resource allocation aligns with project needs.

Review and support the development of project schedules to ensure timely and efficient delivery of assessment content, both within specific programs and across the span of all programs handled by the team.

Troubleshoot process-related issues and implement solutions to prevent future occurrences.

Establish and foster positive, productive, and collaborative relationships with internal resources, vendors, project partners, and external customers.

Support risk mitigation and contingency planning for content development projects.

Support the team in adapting to unforeseen and unexpected requests or changes in priorities.

Qualification

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Educational TestingAssessment DevelopmentProcess DocumentationProject ManagementCross-functional Team LeadershipCustomer Relations ManagementFinancial ManagementSubcontractor ManagementWorkflow OptimizationTeaching ExperienceRisk Mitigation

Required

Bachelor's degree

A background in educational testing and assessment industry is strongly recommended

Item and test development experience, as well as teaching experience, is a plus

Experience with implementing and/or creating process documents or the best-known ways for assessment projects

Assessment best practices, including large-scale high stakes assessments, that can be applied to estimating level of effort

Skillfully simplifying and training others in complex processes

A minimum of five years’ professional experience managing or leading cross-functional teams

Must have outstanding oral and written communication skills

Must be able to provide complicated solutions to complex problems tailored to a variety of audiences

Excellent project planning and organizational skills are required, including the ability to coordinate a variety of different projects and individuals, and to adapt to unforeseen and unexpected requests or changes in priorities

Travel depending upon contract requirements