CommandLink · 3 days ago

Director of Customer Success

United States

Full-time

Remote

Director/Executive

$80K/yr - $110K/yr

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Responsibilities

Mentor and develop the CSM team, setting clear goals and fostering a customer-first culture.

Implement strategies to measure customer health (NPS, CSAT), reduce churn, and identify upsell opportunities.

Serve as a senior escalation point, develop executive relationships, and drive customer adoption of CommandLink products.

Streamline onboarding, support processes, and collaborate cross-functionally to align feedback with product enhancements.

Oversee renewals, identify expansion opportunities, and deliver Executive Business Reviews (EBRs).

Leverage customer health data to identify risks, forecast churn, and provide executive leadership updates.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementSaaS ExperienceTelecommunications ExperienceCustomer Success ToolsExecutive Relationships