103 applicants

Company

Dropbox · 19 hours ago

Insights Analyst

United States

Full-time

Remote

Mid, Senior Level

$121K/yr - $164K/yr

5+ years exp

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CollaborationEnterprise Software

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Lead end-to-end Key Performance Indicator (KPI) reporting processes, including defining and developing high-impact metrics aligned to business strategy, building and maintaining stakeholder dashboards, driving monthly reviews with operational rigor, and providing context for emerging trends

Serve as a thought partner and SME for data in specific CX or product areas, bridging the gap between technical and non-technical partners to drive continuous improvement, crafting clear actionable insights to make recommendations to the business

Perform analytics deep dives that identify opportunities to improve customer experience across the business, from product pain points to assisted or scaled support experiences

Partner closely with CX and CSO leadership to develop and execute an analytics strategy and roadmap of deliverables aligned to business goals

Translate complex concepts into implications for the business via excellent communication skills, both verbal and written

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Data analysisSQLStatistical analysisData visualizationTableauDatabricksPythonRCustomer experienceGitStakeholder managementCross-functional collaboration

Required

5+ years experience in a data-centric role

Strong analytical and interpretive skills with the ability to distill copious amounts of data (qualitative, quantitative, secondary, etc.) into an insightful story with actionable recommendations for the business

Significant experience working with large amounts of data (SQL) and a deep understanding of statistical analysis, common quantitative techniques like regression

Experience in data visualization tools (e.g. Tableau) and with querying large data lakes (e.g. Databricks)

Proven track record of being able to drive work independently and proactively engage with business stakeholders with minimal direction, navigating through ambiguity

Ability to build strong relationships and work cross-functionally with stakeholders in a globally distributed team

Team player with a strong attention to detail and ability to meet tight deadlines

Curious and analytical mindset, with the ability to create compelling narratives and actionable recommendations from their analyses

Strong stakeholder management, up to VP level

Preferred

Bachelors or above in quantitative discipline (e.g. Statistics, Applied Mathematics, Economics, Computer Science, Engineering, or related field)

Experience with Tableau, Databricks, and Snowflake

Experience with Python/R and git

Experience with surveys (design, creation, maintenance, analysis)

Experience with customer experience data and web metrics

Benefits

Competitive medical, dental, and vision coverage

401(k) plan with a generous company match and immediate vesting

Flexible PTO/Paid Time Off, paid holidays, Volunteer Time Off, and more, allowing you time to unplug, unwind, and refresh

Income Protection Plans: Life and disability insurance

Business Travel Protection: Travel medical and accident insurance

Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food and groceries, and much more

Parental benefits including: Parental Leave, Child and Adult Care, Day Care FSA, Fertility Benefits, Adoption and Surrogacy Support, and Lactation Support

Access to over 10,000 global co-working spaces through Gable.to, making it easy to book flexible workspaces for collaboration or individual work

Quarterly Cell phone and internet allowance

Mental health and wellness benefits

Disability and neurodivergence support benefits

Company

Dropbox

Glassdoor

4.4

Dropbox is a smart workspace company that provides secure file sharing, collaboration, and storage solutions.

Founded in 2007

San Francisco, California, USA

1001-5000 employees

https://www.dropbox.com

H1B Sponsorship

Dropbox has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (74)

2022 (165)

2021 (206)

2020 (188)