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MEDITECH · 1 year ago

Client Services Specialist

Minnetonka, MN

Full-time

Hybrid

New Grad, Entry Level

$54K/yr - $66K/yr

MEDITECH is a company focused on healthcare solutions, seeking a Client Services Specialist to assist healthcare professionals with enterprise health record issues and customer software applications. The role involves troubleshooting, providing customer education, and acting as the primary contact for clients.

Health CareInformation TechnologySoftware

No H1B

Responsibilities

Troubleshooting, researching, and solving customer software and system problems

Acting as the primary contact for clients

Answering customer questions

Processing requests for software enhancements and system modifications

Corresponding with customers over the phone and through letters, fax and email

Providing customer education, both internally at MEDITECH and at customer sites

Working on a variety of group projects, communicating with development staff

Mentoring co-workers

Traveling 20-30% of the time, as requested

Qualification

Customer service experienceProject managementOrganizational skillsMulti-taskWritten communicationVerbal communicationInterpersonal skillsPresentation skillsTeamworkWork independently

Required

Exceptional written and verbal communication skills

Exceptional project management and organizational skills

Ability to work well independently and as part of a team

Ability to multi-task in a fast-paced environment

Strong interpersonal and presentation skills

You may be required to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemption

Preferred

Bachelor's or Associate's degree preferred and/or applicable training, education, or customer service experience, and/or related military experience

Experience in Nursing, Pharmacy, Radiology, Physician Practice or Hospital, Emergency Department, Operating Room, Laboratory, Ambulatory or Behavioral Health is a plus, but not required