Garner Health · 16 hours ago
Claims Operations Supervisor
United States
Full-time
Remote
Mid Level
$60K/yr - $75K/yr
4+ years exp
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Responsibilities
Oversee the quality and efficiency of a team of Claims Processors and ensure all key performance metrics are being met by the team
Serve as an escalation point for complex claims submissions; for complex escalations, work directly with members, delivering exceptional service via phone, chat, and email
Train the team on policies and best practices, answer team questions, roll out new processes, and manage team members’ individual performance
Identify areas of improvement in current processes and continuously improve workflows, scripting, policies, and other team resources
Answer questions from cross-functional stakeholders about specific cases and general claims processes
Maintain a detailed working knowledge of Garner processes and healthcare billing practices
Qualification
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Required
4+ years of relevant experience with increasing levels of responsibility in a customer support or operations role
Experience managing a team and driving excellent results
A passion for helping people solve their problems, with an ability to think creatively and empathetically while staying calm under pressure
A track record of continuously improving processes and maintaining team resources
Excellent written and verbal communication skills
A high level of process-orientation, digital organization, and resourcefulness
A desire to work in a rapidly evolving startup environment
A desire to be a part of our mission to improve the U.S. healthcare system
Benefits
Equity incentive
Competitive benefits plans
Company
Garner Health
Garner Health is a technology-driven platform providing healthcare services and helping people search for doctors.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$61.3MKey Investors
RedpointFounders Fund
2021-12-14Series B· $45M
2021-02-03Series A· $12.5M
2020-01-13Seed
Leadership Team
C
Candace Dale
Senior Vice President of Operations
Ari Nielsen
Advisor
Recent News
Built In NYC
2024-05-24
2024-04-06
Company data provided by crunchbase
