Magnet Forensics · 13 hours ago

Technical Support Analyst - Pacific Standard Time

Utah

Full-time

Remote

Entry Level

$66K/yr - $99K/yr

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Responsibilities

Deliver exceptional customer service by responding quickly, thoroughly, and empathetically to sensitive, urgent requests from customers.

Maintain meticulous case health, including meeting or exceeding SLAs, timely and thorough issue resolution, and detailed case notes.

Work collaboratively with your Technical Support team members to drive resolution to customer-facing issues, escalating cases when necessary.

Contribute to a customer-facing knowledge base that enables self-serve case resolution.

Provide on-call or holiday coverage outside of standard business hours, if required.

Qualification

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Technical SupportComputer ScienceSalesforce Service Cloud