28 applicants

Company

Attentive · 14 hours ago

Professional Services Coordinator

United States

Full-time

Remote

Entry Level

$50K/yr - $65K/yr

1+ years exp

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Email MarketingMarketing Automation

H1B Sponsor Likely

Hiring Manager

Madeleine Larsen

Insider Connection @Attentive

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Responsibilities

Deliver Attentive Advantage Service offerings (Select Services or Recurring Advantage engagements), designed to drive value for our customers

Leverage your Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, and Reports in the Attentive UI

Develop strong relationships with cross-functional team members and our customers

Manage your assignments in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform

Provide creative solutions and execute swiftly keeping the industry's best practices in mind

Translate customer feedback into specific product recommendations

Positioned as a valuable extension of our customers' teams, your attention to detail and quick execution builds trust between us and our customers

Update internal workflows and documentation so that they remain as accurate as possible

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SuccessClient-facing experienceList GrowthRevenue measurementMessage-Level PerformanceSupport role experienceAgency role experienceProactive communicationInternal workflow updates

Required

1-2 years of client-facing experience in preferably a Customer Success, Support, or Agency role

Understand the key metrics that Attentive customers are interested in measuring (List Growth, Revenue, Message-Level Performance)

Motivated by helping others and derive satisfaction from being part of a team

Understand how the day to day work delivered by our team directly impacts our customers' progress towards their own goals

Quick learner and ready to get your hands dirty, able to find creative workarounds when faced with limitations

Extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively

Proactive and communicative, never shying away from a quick Slack, Zoom, or phone call

Benefits

Equity

Benefits

Company

Attentive

Glassdoor

3.5

Attentive is a personalized mobile messaging platform that facilitates businesses with AI powered SMS and e-mail marketing solutions.

Founded in 2016

Hoboken, New Jersey, USA

1001-5000 employees

https://attentive.com

H1B Sponsorship

Attentive has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (9)

2022 (13)

2021 (11)

2020 (5)