Talkiatry · 14 hours ago

Operations Manager, Strategic Partnerships

United States

Full-time

Remote

Mid, Senior Level

$120K/yr - $130K/yr

5+ years exp

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Health CareMedical

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Responsibilities

Design and optimize the patient journey from referral receipt to successful care connection

Build and refine workflows that deliver consistent, high-quality patient experiences

Create frameworks for measuring and improving operational performance

Develop insights that drive continuous process improvement

Operationalize a culture of hospitality led support

Build and lead a high-performing front-line team of Patient Care Coordinators

Own referral conversion metrics and drive systematic improvements

Coach and develop team members to deliver exceptional service

Manage relationships with key stakeholders internal and external to the organization

Design scalable processes that maintain quality as volume grows

Create and maintain operational dashboards to drive performance

Implement and optimize tools that support efficient operations

Lead pilot programs to test and validate process improvements

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Operations ManagementCustomer Service TeamsProcess ImprovementSQL ProficiencyHealthcare ExperienceData OptimizationStakeholder ManagementProcess DesignServiceNow ExperienceOperational DashboardsPilot Program LeadershipCross-functional Collaboration