Vibrant Emotional Health · 19 hours ago

Manager, Testing

United States

Full-time

Remote

Mid, Senior Level

$116K/yr - $134K/yr

7+ years exp

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Responsibilities

Design and maintain testing strategies and frameworks, focusing on contact center solutions.

Lead the QA engineer team and manage each team member's career and technical growth.

Collaborate with developers to ensure comprehensive test coverage across platforms, including Salesforce.

Analyze test results, especially from contact center environments, and recommend improvements.

Efficiently allocate resources for optimal performance.

Keep stakeholders informed of progress and challenges.

Uphold testing standards and best practices.

Identify potential risks and uncertainties associated with testing activities and develop mitigation strategies.

Qualification

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Test strategiesTesting methodologiesTeam managementTest management toolsManual testingAutomated testingLean Six Sigma