Circana · 16 hours ago
Client Service Consultant
United States
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Service Leadership & Communication
Demonstrate technical leadership by managing end to end process of content delivery.
Effectively synthesizes content written and verbally.
Proactively manages communication and expectations with team members, clients and cross functional teams.
Provide on-going support and expertise for CIRCANA solutions, data questions, story building, and troubleshooting.
Provide coaching and feedback to team members to aid in development.
Work closely with functional teams (e.g. Product Management, Support, Sales) to ensure customer needs are being prioritized and addressed appropriately.
Leadership & Collaboration
Collaborates with virtual and diverse teams (i.e. offshore and onshore).
Exhibits humility and curiosity with team members to drive engagement.
Provides escalation support for internal client teams and delivers executive communications.
Technology
Lead team in providing consultative value on best practices for implementing content and solutions in Unify+ with both internal teams and the client
Engage on implementation of Unify+ enhancements including Emiri and Liquid AI
Administer Scheduler, DaaS, LiveChat and other applications featured on Unify+
Coordinate Virtual Hierarchy use cases with Client Team
Executional Excellence
Drives transformation for clients, focusing on change management aspect to ensure smooth transitions.
Accountable for ensuring all change events and client deliverables are on time and accurate.
Establish and maintain scorecard metrics (key performance and key behavioral indicators); measures progress against quality initiatives.
Strives to break down barriers internally to drive increased performance and efficiency.
Qualification
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Required
BA/BS Degree or 3-5 or more years of relevant experience.
Strong leadership skills; must be able to effectively lead internal teams (both local and remote), be approachable, and inspire trust.
Outstanding verbal and written communication skills and professional etiquette.
Ability to work in a fast-paced environment, be flexible and welcoming to change.
Prompt decision-maker and creative thinker, with excellent problem-solving skills, with a positive attitude.
Demonstrate strong work ethic with calmness and composure in times of uncertainty.
Keen operational skills; ability to recognize the opportunity for process improvement/standardization.
Demonstrated expertise managing and enforcing processes, improvement initiatives, and compliance.
Proven technical abilities; experience using Excel, data management tools.
Demonstrated expertise in translating data and analysis into relevant implications.
Experience working in a consultative manner with clients.
Skilled at developing relationships with clients and cross-functional teams to become a trusted and value-added business partner.
Successful experience delivering data and technical training for enablement of clients.
Company
Circana
Circana consults on the complexities of customer behavior.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$1.2BKey Investors
Vestar Capital Partners
2024-04-23Private Equity· $1.2B
Leadership Team
Holly Knightly
Chief Financial Officer
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2024-12-18
Company data provided by crunchbase
