GoDaddy · 1 day ago

Director Transaction Risk

United States

Full-time

Remote

Director/Executive

10+ years exp

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Hiring Manager

Mel Peppercorn

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Responsibilities

Guide the operational strategy for assigned functions, ensuring that the team excels at core operating processes and procedures. Keep track of key initiatives and prioritize across functional areas

Leading operational transaction risk teams 24/7 to mitigate payment fraud, viral code abuse, commission abuse, free trial registration abuse, chargebacks, and overall risk on GoDaddy and its affiliated websites. Continuously evolving policies and procedures to optimize work processes, provide exceptional results, and systems

Analyze loss data and derive actionable optimizations to prevent/detect fraud/abuse, improve customer experience, and grow detection and recovery rates

Collaborate with teams across the organization to ensure the success of a multi-layer transaction risk program. This includes implementing additional controls, improving existing fraud rules/systems, and working closely with support teams to improve reporting/alerts

Act as primary subject matter authority on transaction risk standard methodologies, fraud/abuse trends, and mitigation technology; reviewing new products, services, payment methods, brands, compliance, and organizational change initiatives to assess transaction risk, leading efforts to suggest, improve and implement the appropriate mitigations

Lead and coordinate projects, establishing business requirements, and ensuring appropriate testing levels while acting as a liaison between internal teams and, if needed, external vendors

Provide tools and training to both direct and indirect employees for success. Leading and guiding the team through one-on-one sessions, team meetings, quality assurance reviews, hiring, terminations, corrective actions, and performance evaluations

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Fraud detectionLoss preventionTransaction risk managementRisk management toolsData analysisProject coordination