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Company

Margaritaville at Sea · 15 hours ago

Personal Cruise Advisor

Orlando, FL

Full-time

Remote

Entry Level

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Responsibilities

Create and Deliver Fun and Escapism

Place a high volume of outbound calls – 100-120 calls/day. Achieve minimum booking requirements.

Assist direct guests in planning and booking a cruise or cruise and stay package.

Processes new individual reservation requests from direct guests, resulting in a positive guest experience.

Provide customer service to your guests from start to finish.

Maximizes revenue opportunities by communicating value based on the guests' wants and needs, confirming new reservations, offering upgrades, offering shore excursions, and all available supplementary products.

To achieve personal and departmental goals, you must be focused, driven, and motivated.

Solution-oriented.

Self-starter, quick learner, and ability to close the sale.

Provide accurate information.

Adheres to all applicable company/department policies and procedures outlined in the new hire training and employee handbook, including the Punctuality and Time and Attendance policies

Exhibits teamwork, integrity, and respect and participates in a trusting and professional work environment.

Performs all other job-related functions as assigned.

Document customer information accurately, recap itinerary, cabin details, and pricing, and advise of correct terms and conditions.

Transfer all escalated calls to the supervisor, providing full details of issues and pertinent matters to the appropriate resource to ensure resolution.

Work independently in an outbound call center environment, meeting department goals as outlined in the scorecard.

Must have a flexible schedule and be able to work Monday–Friday, 9:00 a.m. to 9:00 p.m., Saturday–Sunday, 10:00 a.m. - 7:00 p.m., including occasional holidays.

This is a remote work-from-home position that will transition to an in-office role in the future.

Additional responsibility as requested

Qualification

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PC literacyCRM experienceSales experienceClose salesKapture Reservation SystemBilingual (English-Spanish)Manage priorities

Required

High School Diploma or GED.

PC literacy is required.

CRM experience

Proper phone skills and etiquette

Strong organizational skills

Good verbal and written communication skills

Excellent work ethic

Excellent communication and listening skills.

Must possess a high degree of sales skill and ability to close cold calls.

Must have strong organizational skills and be able to manage follow-up calls to close sales.

Ability to view and read computer monitor, training, and reference material, as well as operate keyboard and computer mouse.

Ability to remain seated for extended periods, to be determined by length of scheduled shift.

Must have reliable internet service to be able to work in a remote environment.

Must have a dedicated workspace that is free from distractions and background noises.

Must be capable of managing multiple priorities simultaneously without compromising the quality of work or productivity.

Must work well under pressure in a fast-paced environment.

Self-starter and quick learner

Ability to learn all applicable Margaritaville at Sea policies and procedures to reserve new reservations in the reservation system. This requires successfully meeting all training criteria, including completing and passing training exams and tests.

Ability to remain focused during every customer interaction to heighten the level of overall accuracy and customer satisfaction.

Ability to understand the basic needs of travel partners and direct guests to secure reservations by requesting to reserve a new booking on all rate quotes while maximizing revenue opportunities by offering additional products.

Strong ability to communicate with tact and diplomacy, both orally and in writing, to communicate with internal team members and external customers from a diverse customer base.

Ability to deliver the level of customer service necessary to achieve a positive customer experience.

Ability to exhibit teamwork, integrity, respect, and participation toward a trusting work environment.