PrimePay · 1 day ago

Manager, Client Support

West Chester, PA

Full-time

Remote

Mid, Senior Level

$90K/yr - $105K/yr

5+ years exp

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Responsibilities

Supervise teams handling customer inquiries ensuring service standards and swift issue resolution

Design and implement initiatives for an optimized customer experience, including research, metric establishment, and data analysis

Lead customer retention activities, implement improvement plans, manage industry relationships, and control costs

Direct a team focused on service quality, workflow efficiency, and customer satisfaction, making recommendations based on feedback

Manage a contact center team focused on service, setting metrics, implementing training, and ensuring policy adherence

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Relationship managementCustomer retentionManaging teamsCustomer experience enhancement