Aperia ยท 16 hours ago
PCI Technical Support Representative
Dallas, TX
Full-time
Remote
Entry Level
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No H1B
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Responsibilities
Guide merchants through the PCI assessment questionnaire
Provide consistent quality service to our merchants
Handle inbound merchant and ISO inquiries over the phone, chat, or emails
Identify merchants' needs, clarify information, research every issue, and provide guidance to the merchant
Accurately enter merchant's details into database
Use problem-solving ability to understand merchant's technical problems
Provide timely follow-up to resolve merchant's inquiries
Handle complaints respectfully and professionally
Qualification
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Required
Ability to multitask
Excellent communication skills and phone etiquette
Team player
Skilled in Windows, all internet browsers and understanding of computer networks
Must be willing to submit to a background investigation
This position is not eligible for sponsorship.
Preferred
Customer service experience preferred
Company
Aperia
Your success is our objective.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
M
Michael Keirnan
Chief Financial Officer
Company data provided by crunchbase
