39 applicants

Company

Calibrate · 14 hours ago

Coach Manager - PST

United States

Full-time

Remote

Mid, Senior Level

$60K/yr - $70K/yr

3+ years exp

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Health CarePersonal Health

H1B Sponsor Likely

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Responsibilities

Emulate Calibrate values consistently and champion our values to your team(s).

Be the ultimate accountability partner to our accountability coaches, coaching our coaches to drive outcomes for our members.

Lead a team of coaches with a range of experience, providing guidance, coaching, and consistent feedback to meet goals and resolve problems.

Manage your team's scheduling needs, including panel transfers and member rescheduling needs, to meet business goals and objectives as set by Calibrate and the Coaching organization.

Effectively handle risk, change, and uncertainty within your team, ensuring that appropriate escalations occur timely and as needed for the support of coaches.

Foster an 'In it Together' culture within the team, where team members are encouraged to share their perspectives to promote diversity of thought.

As a Coach Manager you will have input in hiring and the onboarding process for new coaches in order to effectively manage the performance of Coaches directly reporting to you.

Deliver timely praise and actionable feedback to, and within, the team in a way that encourages progress and development.

Become a subject matter expert on our internal systems, processes, and technology so that you can actively assist coaches.

Identify learning opportunities and knowledge gaps on your team to ensure adequate training of all our coaches.

Partner with other Managers to build shared learnings and provide consistency for all of our members and Coaches across Calibrate.

Monitor coaches’ performance on key metrics relevant to Calibrate standards.

Will carry a small member panel and act as a substitute coach when needed.

Ensure that quality member experiences are consistently delivered across all channels (asynchronous messaging, phone, live chat) while adhering to local, state, and federal guidelines.

Handle inbound member messages in a professional, timely, and caring manner, ensuring accurate and helpful responses.

Contribute to achieving Calibrate’s service level agreements through effective collaboration with team members, leaders, and other departments.

Assist Calibrate members with a variety of tasks, including responding to general program inquiries, verifying information, processing account updates, and efficiently navigating multiple systems to provide accurate and timely information.

Other duties as assigned.

Qualification

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People ManagementCoaching CertificationCoaching Experience

Required

3 years of people management experience required

Strong written and verbal communication skills

Previous coaching experience or willingness to learn Calibrate coaching methods

Preferred

5+ years of manager experience preferred

Coaching Certification preferred, especially National Board of Health and Wellness Coaching

Experience in a fast-paced, high-growth environment preferred

Benefits

Competitive salary with opportunity for equity in an early stage, high growth business

Generous paid time off, including an all-company holiday over Thanksgiving week

Medical, dental, and vision benefit offerings

Calibrate-paid disability and basic life insurance to give you peace of mind during unforeseen events

Therapy on your time with free access to Headspace and HeadspaceCare

An employee assistance program through Guardian to provide counseling across a range of personal topics

Remote-first team

Competitive Paid Parental Leave for parents

Company

Calibrate

Calibrate is a digital metabolic health business that is changing the way the world treats weight.

Founded in 2020

New York, New York, USA

201-500 employees

https://joincalibrate.com/

H1B Sponsorship

Calibrate has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2022 (4)

2021 (1)