INSTANDA · 1 day ago
Strategic Accounts Director
United States
Full-time
Remote
Lead/Staff, Director/Executive
$150K/yr - $160K/yr
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Responsibilities
Foster strong relationships with key client stakeholders, grasping their business goals and challenges
Act as a strategic collaborator, advising clients on best practices, industry trends, and growth possibilities
Lead business reviews and strategic discussions to align client objectives with platform capabilities
Collaborate closely with Sales, Product, Platform Support and Delivery teams to ensure seamless onboarding and successful client adoption of INSTANDA
Identify opportunities for enhancement and optimization of the client's utilisation of the platform
Develop and execute a comprehensive Client Success Strategy that encompasses onboarding, adoption, servicing, support and advocacy
Define and measure key Client Success metrics to assess the health of client relationships and pinpoint areas for enhancement
Gather client feedback and insights, effectively communicating these to internal Product and Engineering teams to influence product improvements and feature development
Collaborate with internal stakeholders to ensure client requirements and expectations are well understood and addressed
Stay updated about industry trends, competitive landscape, and emerging technologies within the InsurTech space to offer valuable insights to clients
Qualification
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Required
Previous Insurance industry experience
Proven experience in covering all aspects of support, servicing and growth
Excellent leadership, interpersonal and communications skills
Strategic thinking and the ability to align client needs with company objectives
Analytical mindset with the capability to interpret data and make informed decisions
Demonstrated track record of managing and nurturing strategic client relationships
Previous experience working with or in a SaaS environment and good, broad technical knowledge of IT solutions
Preferred
Solid understanding of InsurTech landscape desirable
Benefits
Generous 28 vacation days, plus 10 US holidays per year
One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin
We offer a full-suite of benefits including Healthcare, Vision, Dental, STD/LTD, Group Life + several other benefits
INSTANDA offers a 401(k)/ RRSP and matches employee contributions up to 3% of salary
All employees are included in the company discretionary bonus scheme
Access to an Employee Assistance Program
Annual learning & development allowance of USD$1,250
Free access to LinkedIn learning and Microsoft ESI learning platforms
Company
INSTANDA
Instanda is a provider of a no-code core insurance platform that allows insurance companies to build, configure, and launch products online.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$73.05MKey Investors
Toscafund Asset ManagementAssembly Capital PartnersDale Ventures
2022-06-20Series B· $45M
2020-03-10Series A· $19.5M
2020-01-29Series Unknown· $7.55M
Leadership Team
Tim Hardcastle
CEO and Co-Founder
Derek Hill
COO and Co-Founder
Recent News
2024-05-23
Company data provided by crunchbase
