Majesco · 2 days ago

Technical Account Manager

United States

Full-time

Remote

Mid Level

$90K/yr - $125K/yr

3+ years exp

Maximize your interview chances

ConsultingInformation Technology

Insider Connection @Majesco

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Serve as the primary technical point of contact for assigned clients, addressing their needs and ensuring customer satisfaction

Analyze clients' business processes and technical requirements to identify opportunities for improvement and optimization

Gather and analyze business requirements from clients and internal stakeholders, create detailed functional specifications and user stories, develop process flows, use cases, and other documentation

Provide technical support, training, product demos to customers on our products and services

Develop and maintain strong relationships with key stakeholders in client organizations

Create detailed reports on product performance, customer usage patterns, and market trends

Translate complex technical concepts into clear, actionable insights for both technical and non-technical audiences

Monitor and report on key account metrics and customer satisfaction levels

Develop deep knowledge and serve as a subject matter expert in our product Loss Control 360

Support customer’s postproduction environments, including (but not limited to) – Configuration, identifying defects in the software, Enabling / configuring new modules, answering questions on LC360 functionality, Writing specifications based on requirements that engineering will utilize to write code for new features

Serve as team resource on application related matters and attends calls as subject matter expert related to configuration, requirements gathering, and specifications for new features / enhancements for LC360.

Work closely with Technical Support and Engineering to identify solutions for customer needs

Understand client business and workflow

Understand LC360 best practices and how LC360 interacts with third party applications

Update client instances in support of configuration needs, including forms and outputs

Work closely with the Customers and release manager to successfully plan and schedule releases of new code to both Non-Production and Production environments for custom plug-in layer as well as Core Upgrades

Communicate progress and any potential problems to manager and/or client for awareness and transparency

When working with customers to develop and implement new features, must define project scope, objectives, and deliverables.

Act as the primary point of contact between the project team and stakeholders. Facilitate clear communication, manage expectations, and provide regular updates on project status and progress.

Identify potential risks and develop mitigation strategies. Monitor and manage risks throughout the project lifecycle to minimize impact on project outcomes.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Software implementationSoftware supportRequirements gatheringTechnical account managementBusiness analyst roleTechnical specificationCustomer relationship managementServiceNowJIRAAgile methodologiesProject managementScrumKanbanProperty & Casualty Insurance