Accruent · 15 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

$99K/yr - $184K/yr

5+ years exp

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Responsibilities

Providing best practices, educational opportunities, and documentation for Accruent solutions

Leveraging personal engagements and system telemetry to identify opportunities and risks to increase and expedite mutual value

Facilitating interdepartmental collaboration to expedite customer goal attainment

Utilizing internal processes to improve Customer Health, increase retention, and mitigate risks

Conducting business reviews to demonstrate the value of Accruent Solutions and celebrate stakeholder success

Understanding Accruent’s solutions, features, and functions, to recognize how they can be used to solve problems and create solutions for our customers.

Paving the path toward continuously increasing the value customers receive from their Accruent solutions through joint planning, collaboration, and problem-solving

Programmatically capturing customer needs and behaviors to fuel Accruent’s customer-obsessed decision making, product innovation, and continuous improvement

Recognizing best practices to be shared within our community of customers

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Accruent product experienceDriving success with softwareExpert problem-solvingCollaborative teamworkProject managementStandard WorkKaizenFBS tools