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Company

hims & hers · 15 hours ago

Sr Associate, Technology Implementation & Tech Enablement

United States

Full-time

Remote

Mid, Senior Level

$85K/yr - $100K/yr

5+ years exp

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Responsibilities

Lead discovery sessions with operational teams to identify technology gaps, understand workflows, and generate actionable recommendations for tech solutions

Support strategic planning by assessing, scoping, and quantifying the business impact of vendor initiatives

Drive end-to-end implementation of new vendor programs and expansions, coordinating with both operational and technical stakeholders

Become a super user of assigned vendor tools, continuously identifying opportunities to optimize product features and configurations

Own product training and enablement, developing comprehensive documentation and best practices for user adoption

Serve as primary point of contact for a variety of vendor relationships, including issue resolution and technical troubleshooting

Create and maintain standard operating procedures for vendor implementations and workflows

Support internal product feature launches and escalation and triage of internal product issues and feedback

Qualification

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Operational metricsSoftware system implementationVendor managementProcess optimizationProject managementData-driven decision-making

Required

5 years of experiences working in an operational or product focused role

3+ years of experience helping drive implementations, projects, product or software development and/or managing vendor relationships, preferably in healthtech, B2C business, or fast-scaling startup

Ability to balance strategic vision with tactical execution

Ability to prioritize tasks and manage multiple initiatives simultaneously

Experience leading cross-functional initiatives

Proven ability to optimize processes through tooling and automation

Excellence in problem-solving with a creative, solutions-oriented approach

Adaptability in fast-paced, ambiguous environments while maintaining attention to detail

Track record of identifying improvement opportunities and driving implementation

Strong planning and organizational skills with ability to adapt to changing priorities

Outstanding communication skills across all organizational levels

Experience translating complex technical concepts for non-technical audiences

Data-driven approach to problem-solving and decision-making

Bachelor's degree