Talent Groups · 19 hours ago

Epic PB Support Analyst

Tennessee, United States

Contract

Remote

Entry Level

$35/hr - $40/hr

Maximize your interview chances

IT Management

Hiring Manager

Taylor Coleman

Insider Connection @Talent Groups

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

The Epic PB Support Analyst is responsible for taking calls from end users and attempting to resolve all issues on the first call as best as possible. Calls range from password resets to more complicated workflow issues. The goal is to attempt to resolve the issue on the first call - tickets come in from email, phone, live chat.

First level support - must have great support presence on the phone/email/chat

Thoroughly documents all customer issues in the issue tracking system(s) to ensure product and service reliability.

Troubleshoots, identifies and resolves first level support problems

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

First level supportIssue tracking systemsDocumentation