Encova Insurance · 1 day ago
Engagement Center Representative
United States
Full-time
Remote
Entry, Mid Level
$34K/yr - $55K/yr
1+ years exp
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Responsibilities
Provides general or specific information to customers regarding claims, medical billing or policy related questions via telephone, email or chat interactions
Analyzes information received from the customer, triages facts to determine what is being requested, and determines what action is to be taken
Interact with other associates across the organization to answer questions, provide support or assist in problem resolution for customers and agents.
Creates certificates of insurance for policyholders
Enters or updates specific claim, policy and/or customer data into computer system
Researches medical bill coding issues or pharmacy related issues
Provide support to customers and agents while using the Encova Edge Portal
Take payments from customers or assists customers with online payment portal
Other functions as needed
Qualification
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Required
Ability to provide excellent customer service to both external and internal customers
Ability to work as a team member and perform based on established standards and expectations
Ability to multi-task
Must be detail-oriented
Excellent written and oral communication skills
Experience with Microsoft Products
Utilize critical thinking skills
Ability to work proficiently in multiple systems
Ability to consistently exercise sound judgment
Ability to effectively analyze and apply information
High school diploma or equivalent required
Preferred
One year of previous full-time experience in customer service preferred
Insurance experience within multi-line industry preferred
Benefits
401(k)
Wellness programs
Bonus incentive plans
Flexible schedules
Early close of the office every Friday
Company
Encova Insurance
Encova Insurance offers insurance products including commercial, life and personal insurance.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-05-22Acquired
Leadership Team
Grady Campbell
Executive Vice President, Senior Advisor to President & CEO
Thomas J. “TJ” Obrokta, Jr.
President and CEO
Recent News
FinTech Global
2024-03-13
Company data provided by crunchbase
