Innova Solutions · 20 hours ago
Customer Order Management Specialist
United States
Contract
Remote
Mid Level
$20/hr - $20.69/hr
3+ years exp
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Responsibilities
Contact customers through various communication methods (phone calls, email, and chat) to listen and educate customers on products/solutions available. Responsible for developing healthy pipeline of viable leads to various Sales teams. (50% of time)
Support PSAO sales efforts by educating customers on the value of our PSAO (25% of the time)
Assisting internal solution teams on various projects (20% of the time)
Contribute to the development of training, policies, and procedures (5% of the time)
Follow up on leads and convert to deals and/or provide viable leads to sales
Work with product and solution owners sharing feedback on opportunities to increase sales
Help educate customers on the value of our products and solutions
Share feedback with internal stakeholders based on conversations with customers
Work with other Cardinal Health business units to create solutions or value propositions
Responsible for sharing customer feedback internally to improve our products and solutions
Collaboration w/ISF – Products & Services Quarterly Calls
Compliance – i.e. Leader Net Electronic Enrollment
Reinforce Order Express Communication Alerts
Front line of PSAO Leads
Monitor ASCT GMB e-mail
Weekly or Bi-weekly Team Follow-ups
Additional Incentive Programs - As Needed
Collaboration w/Independent Sales Force – Products & Services
Revenue Drivers
Retention calls – Program/Services follow-ups
Qualification
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Required
Bachelor’s Degree: Business or related subject preferred
Minimum 3-4 years customer-facing experience
Strong skillset in developing value/trust-based relationships both internally and externally
Proven product knowledge in the business area
Can travel less than 5% of the time
Strong verbal & written communication skills are essential
Computer proficiency in Microsoft Office products (Excel, Outlook, PowerPoint, Word)
Customer service and problem-solving skills required
Candidate should have 3-5 years of experience in Order management
Experience in assisting sales quotas, and/or minimal account management
Candidate should come from healthcare or pharmaceuticals background
Microsoft Excel: 3 years (Required)
Benefits
Medical & pharmacy coverage
Dental/vision insurance
401(k)
Health saving account (HSA)
Flexible spending account (FSA)
Life Insurance
Pet Insurance
Short term and Long term Disability
Accident & Critical illness coverage
Pre-paid legal & ID theft protection
Sick time
Other types of paid leaves (as required by law)
Employee Assistance Program (EAP)
Company
Innova Solutions
Innova Solutions is an IT company that specializes in data analytics, cloud computing, cyber security, and machine learning.
10001+ employees
H1B Sponsorship
Innova Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (248)
2022 (74)
2021 (32)
2020 (79)
Funding
Current Stage
Late StageLeadership Team
Raj Sardana
Founder, Chairman and CEO
Company data provided by crunchbase
