The Judge Group · 1 day ago

CX Project Manager, Qualtrics

United States

Contract

Remote

Mid, Senior Level

$38/hr - $43/hr

5+ years exp

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Responsibilities

Assist in delivering XM programs and initiatives supporting the overall company XM strategy.

Influence various teams across the company to implement best practice experience management.

Advocate for the voice of the customer in support of company initiatives and goals.

Design, implement, and enhance surveys and CXM programs for new and existing listening posts.

Manage and maintain the Qualtrics platform, including user accounts, permissions, and system configurations.

Implement new Qualtrics features and updates to enhance platform functionality.

Continuously optimize the platform to support dynamic research and insights needs.

Provide technical expertise to teams, assisting with advanced survey design, logic, and automation workflows.

Collaborate with internal stakeholders to align surveys with strategic objectives and priorities.

Train and guide users on best practices to maximize the value of Qualtrics in delivering actionable insights.

Define and enforce governance policies for surveys and data handling, ensuring alignment with global privacy and security standards.

Ensure compliance with external regulations, including GDPR, HIPAA, and other applicable laws.

Conduct regular audits of platform usage and survey data to mitigate risks and uphold the organization's reputation for trust and integrity.

Serve as a key liaison with Qualtrics Support to resolve technical issues, including bugs, feature malfunctions, and outages.

Create comprehensive support tickets with detailed documentation (e.g., screenshots, error logs, issue replication steps).

Participate in troubleshooting sessions with Qualtrics engineers to expedite resolutions and minimize disruptions.

Monitor and analyze trends in platform performance and issue resolution to recommend preventive measures and optimizations.

Regularly update leadership and stakeholders on platform health, key issues, and enhancements to drive informed decisions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Qualtrics platform managementSurvey design expertiseData governanceRegulatory compliance GDPRRegulatory compliance HIPAAMulti-priority managementAPI integrationsXM DirectoryCustom dashboardsAnalytics tools knowledgeLarge-scale survey initiativesQualtrics certificationXM certificationCCXP certificationCollaboration skills