Lumen Technologies · 17 hours ago

Manager Service Delivery I

United States

Full-time

Remote

Mid, Senior Level

$83K/yr - $111K/yr

5+ years exp

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Responsibilities

Distribute incoming work requests among team to ensure efficiency and quality.

Provide routine directional guidance and performance feedback collectively and individually.

Evaluate relative performance among team members at key milestones, such as mid-year and end-of-year and distributing associated performance ratings.

Manage instances of sub-par performance with coaching or other means.

Provide supplemental operational support on escalated needs, such as driving problem issues with stakeholders and layers of management.

Qualification

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Lumen Products ExperienceTeam ManagementData AnalysisMS ExcelProcess ImprovementMS PowerPointMS WordMS VisioPerformance Feedback