Cypress HCM · 18 hours ago
Collections Specialist
United States
Contract
Remote
Entry Level
$25/hr - $30/hr
2+ years exp
Maximize your interview chancesHuman ResourcesInformation Technology
Insider Connection @Cypress HCM
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Responsibilities
Take inbound and make outbound calls to agents daily
Re-build value in our company solutions for agents and brokers who are in a pending cancel status
Offer consistent communication and timely resolution for our agents
Resolve Retention issues on agent and broker accounts
Meet or exceed minimum collection goals
Meet or exceed a minimum outbound call requirement
Engage customers with the highest level of respect and integrity
Qualification
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Required
Bachelor’s Degree required and 2+ years related experience
High tolerance for engaging with dissatisfied clients
Familiarity with advertising products and services required
Knowledge of Excel and Google Mail required
Work cross functionally with sales, support, collections and accounting to retain customer relationships
Trouble-shoot and resolve customer service issues
Meet deadlines and work well under pressure
Multi-task and set priorities
Work the predesigned work schedule
Leverage established negotiation tactics
De-escalate customer frustration
Build rapport quickly and often
Preferred
Familiarity with Salesforce preferred
Company
Cypress HCM
Cypress HCM is a staffing and recruiting company providing technology and creative recruiting solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Lillig
CEO
Philip Oommen
CFO
Company data provided by crunchbase
