200+ applicants

Company

REVOLVE · 20 hours ago

Customer Service Representative I (TX / ID)

Texas, United States

Full-time

Remote

Entry Level

1+ years exp

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E-CommerceFashion

Actively Hiring

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Responsibilities

Answering inbound telephone calls and providing excellent customer support

Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism

Responsible for researching and resolving complaints to ensure customer retention and satisfaction

Follow up on all written correspondence and escalate to customer service manager on duty as necessary

Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction

Responsible for handling an average of 8+ customer contacts on an hourly basis

Responsible for maintaining an overall customer satisfaction score of 93% or higher

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft WordMicrosoft ExcelType 50+ WPMType 60+ WPMWebsite NavigationApparel Knowledge

Required

Must be located in Texas or Idaho

Ability to work in a team environment

Ability to give and receive honest and direct feedback

Strong customer orientation with desire and willingness to help

Strong verbal and written communication skills

Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output

Knowledge of apparel construction and fabrication and various fashion categories

Ability to work required overtime when business needs warrant

Schedule flexibility as shifts can change based on needs of our customers

Ability to work autonomously in a virtual environment

Must be reachable and available by telephone, email, and instant message during work hours

Ability to meet set productivity standards on an ongoing basis

Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)

Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)

Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)

Experience with Microsoft word and excel

High School Diploma

Type 50+ words per minute