Synapse Health ยท 20 hours ago
Specialist, Systems and Workflow Excellence
United States
Full-time
Remote
Entry, Mid Level
2+ years exp
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Responsibilities
Evaluate existing workflows to identify bottlenecks, redundancies, and opportunities for improvement.
Partner with IT and operations teams to ensure systems are configured to support operational goals, including recommending enhancements or new tools as needed.
Develop and maintain detailed process maps, standard operating procedures (SOPs), and system documentation to ensure consistency and compliance.
Collect, interpret, and analyze operational data to identify trends, measure performance, and provide actionable insights.
Work with teams across the organization, including IT, operations, and training, to align systems and workflows with business needs.
Support the rollout of new workflows, systems, or updates by providing training, documentation, and user support to ensure successful adoption.
Ensure that workflows and systems adhere to healthcare regulations and industry best practices, with a focus on maintaining compliance within the DME space.
Create and deliver reports on workflow performance, system utilization, and project outcomes to inform leadership and support decision-making.
Proactively identify areas for operational improvement and contribute to the development of innovative solutions.
Qualification
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Required
Associates Degree in Healthcare Administration, Business, Information Systems, or a related field; equivalent experience will be considered.
2-4 years of experience in workflow analysis, systems optimization, or process improvement within the healthcare industry.
Proficiency with workflow management tools, data analysis platforms (e.g., Excel, Tableau), and enterprise systems (e.g., CRM, ERP).
Strong ability to analyze complex systems and processes, interpret data, and recommend actionable improvements.
Excellent verbal and written communication skills, with the ability to present findings and recommendations to diverse audiences.
Ability to manage multiple priorities and projects simultaneously while maintaining attention to detail.
Demonstrated capacity to identify issues, evaluate alternatives, and implement effective solutions.
Familiarity with process mapping, Lean methodologies, and workflow optimization techniques.
Preferred
DME experience preferred.
Direct experience working with durable medical equipment operations or systems.
Experience supporting or leading system implementations or workflow redesign projects.
Certifications in process improvement (e.g., Lean Six Sigma Green Belt) or systems management are a plus.
Adaptability: Thrives in a dynamic environment and can quickly adapt to changing priorities or requirements.
Innovation: Passion for discovering and implementing creative solutions to enhance efficiency and drive excellence.
Benefits
Professional growth opportunities with compelling career paths
Healthy work-life balance culture with paid time off (PTO)
Medical, dental and vision insurance for full-time team members
401K savings plan with employer contribution match
Company
Synapse Health
Synapse Health is on a mission to transform the DME industry with innovative solutions that improve experience, accountability and transparency for all.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Anthony Kilgore
Chief Executive Officer
Andrew Hayek
Co-Founder & Chairman
Company data provided by crunchbase
