West Shore Home · 18 hours ago

Salesforce Administrator- Support Specialist

United States

Full-time

Remote

Entry Level

$27.88/hr - $34.13/hr

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Responsibilities

Use your expertise to provide excellent support to the total business enterprise by serving as an internal subject matter expert for various Information/Technology systems

Diagnose and resolve issues within Salesforce, Leap CPQ, Five9, and other company platforms

Manage and oversee open tickets in the company Jira Service Desk and communicate updates with team members and internal customers via comments

Provide exceptional service by responding to and complete support requests (tickets) in a timely manner as per Service-Level Agreement (2 Hours to First Response/40 Hours to Resolution)

Manage processes that impact and relate to Salesforce Org, including creating and maintaining fields, views, reports, dashboards, campaigns and other Salesforce objects and functions

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Salesforce Administrator certificationSalesforce capabilitiesAutomation toolsJira Service DeskSystems administrationData analysis

Required

Strong preference towards an active Salesforce Administrator certification

Knowledge of the standard capabilities of Salesforce including on-going customization/alterations

Proficiency with automation tools- specifically updating and creating FLOWS

Investigating workflows, processes, flows and configurations within the Salesforce.com environment to troubleshoot potential issues

Education or experience in systems, databases, and administration tools

Strong communication skills including the ability to communicate effectively with internal/external developers on a technical level, as well as front line employees with no technical background

A commitment to getting better every day and using data to drive improvement