Kong Inc. · 16 hours ago

Staff Technical Support Engineer (Remote)

United States

Full-time

Remote

Mid, Senior Level, Lead/Staff

5+ years exp

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Comp. & Benefits

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Responsibilities

Working with top developers from around the world; helping to implement Kong Products and Technologies including our API Gateway and ServiceMesh solutions.

Leading the investigation of complex technical puzzles and working collaboratively to understand and resolve customer issues.

Creating knowledge articles to complement our documentation and enable customers to better understand product use cases.

Be a driver of innovation within the support team, the company, and with our customers, by looking for better ways to do the work we do, improve the tools we use, and raise the bar on the service we deliver to our Global 5000 customers.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

REST APIsDockerKubernetesCoding skillsHTTPCustomer facing experienceRelationship building