Upland Software · 2 days ago

VP, Customer Success

United States

Full-time

Remote

Director/Executive

10+ years exp

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Responsibilities

Drive Customer Success Outcomes: renewal rates, reducing churn across product lines

Expanding revenue through partnership with sales & marketing to achieve expansion, cross sell & usage targets

Improving Customer Health & NPS through early intervention strategies across functions including product & professional services

Design & operationalize a customer experience that supports new business growth by earning advocates and increasing customer reference-ability

Bring best practices from around the industry to address customer journey challenges across different product specialties

Drive an accurate renewal forecasting process & reporting cadence

Recruit, inspire and grow the remarkable team of professionals across products & geographies

Foster collaboration within the team and other functions and across customer lifecycle

Steward exec sponsor accounts and steer escalated customers back to a healthy state

Qualification

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Customer Success LeadershipEnterprise Software ExperienceSaaS ExperienceAccount ManagementMarketing Technology