InteLogix · 17 hours ago

Customer Service Representative (Remote)

Park City, UT

Full-time

Remote

Entry Level

$0/hr - $16.50/hr

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Responsibilities

Serve as the primary point of contact for customers via phone

Process requests for initiating or terminating services

Handle requests for service reconnections and coordinate with field teams to restore service promptly

Provide exceptional customer service by addressing billing inquiries, resolving complaints and guiding customers through solutions

Guide customers through the application process for assistance

Maintain a thorough understanding of products, services and policies to effectively assist customers

Explain charges and account balances

Accurately document customer interactions and transactions across all tools/platforms

Help customers set up payment plans

Negotiate terms to ensure affordability and compliance

Collaborate with other departments to resolve customer issues and escalate complex problems as necessary

Strive to exceed customer satisfaction goals and performance metrics

Continuously seek opportunities to improve the customer experience and streamline processes

Stay updated on product knowledge and industry trends to better assist customers

Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Qualification

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Customer Service ExperienceComputer/Technology Savvy

Required

Must be 18 years of age or older

High School Diploma or equivalent

Prior experience in customer service is mandatory

Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions

Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

Superb attendance, so you can be there when our customers need us