Consumer Cellular, Inc. · 17 hours ago
Bilingual Virtual Customer Representative - Louisville, KY
Louisville, KY
Full-time
Remote
Entry Level
$16/hr - $17/hr
1+ years exp
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Responsibilities
Customer Champion – You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 4+ calls per hour from our customers across the USA.
Technology Troubleshooter – When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. Not only are you able to answer questions, but you are the solution! Customers require assistance with how to operate their phone. Some of the areas you could assist include changing a SIM card, downloading apps, or adding contacts to their phone.
Highly Organized and Motivated – This role requires you to be at your best throughout your entire shift. Since you are working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace.
Team Player – We win, we celebrate, we laugh, we appreciate and respect each other as professionals and teammates. This is part of the secret sauce of Consumer Cellular. This means we work collaboratively and appreciate each others’ differences, strengths, and talents.
Qualification
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Required
Ability to communicate, verbal and written, in both Spanish and English.
High school diploma or equivalent.
At least 6 months of customer service experience.
Basic computer skills (general typing, use of common software applications, and ability to navigate the internet).
Internet connection with at least an upload speed of 20 MBPS and a download speed of 100 MBPS.
Distraction-free workplace.
Must reside within 50 miles of a CCI facility.
Ability to communicate professionally and politely.
Ability to successfully pass a fluency test.
Preferred
Remote customer service experience.
Benefits
Flexibility in Schedule
Competitive Wage and Savings
Career Growth
Paid Training
Dynamite Benefits
Company
Consumer Cellular, Inc.
Consumer Cellular has more than four million customers nationwide and is a top-rated wireless provider that markets no-contract cellphones and service plans primarily to those 50-plus.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-12-17Private Equity
2020-10-28Acquired
Leadership Team
John Marick
Co-Founder & CEO
G
Greg Pryor
COO & Co-Founder
Recent News
2024-11-02
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Company data provided by crunchbase
