Ruvos · 17 hours ago

TECHNICAL OPERATIONS ANALYST

USA

Full-time

Remote

Entry Level

$50K/yr - $70K/yr

Maximize your interview chances

Cloud ComputingCloud Data Services

Growth Opportunities

Insider Connection @Ruvos

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Ensure that all support tickets are documented with sufficient detail, accuracy, and in a timely manner, enabling efficient tracking, troubleshooting, and knowledge sharing across the support team. Proper documentation should capture the problem description, steps taken, resolution, and any follow-up required.

Monitor systems, networks, and security tools to ensure optimal performance. Use monitoring tools to proactively identify and address potential issues before they impact clients.

Assist in responding to support and security incidents, providing troubleshooting assistance, and escalating complex issues to appropriate teams. Ensure incidents are handled efficiently and tracked through to resolution.

Assist the Technical Operations Engineers in identifying, investigating, and mitigating security threats. This may include working with Security Information and Event Management (SIEM) systems, managing antivirus solutions, and supporting access management processes.

Managing and supporting the users of the organization.

Responsible for endpoint asset inventory, configuration management, patch management, monitoring, procurement, and destruction.

Managing user access controls, ensuring that permissions are appropriately assigned based on roles and responsibilities. Handle access requests, assist with periodic access reviews, and ensure compliance with least privilege principles to minimize security risks.

Troubleshoot, diagnose, and resolve issues applicable to your on call assignments during required hours.

Maintain accurate documentation of systems, processes, incidents, and solutions to enhance knowledge sharing across the team. Generate reports on system performance, incidents, and security metrics to support continuous improvement.

Work closely with both the Security and Support teams to improve service quality and enhance overall operational efficiency. Help bridge the gap between support and security functions, ensuring seamless integration of technical services.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

AWS Certified Cloud Practitioner